We take the protection of your personal data very seriously. Therefore, as you would expect, we always treat your personal data in accordance with the statutory data protection rules. We have appointed an expert and reliable external data protection officer. The external data protection officer duties are performed by UIMC DR. VOSSBEIN GmbH & Co KG.
We explain more about our processing of personal data in the sections below.
You can use our website without disclosing your identity. If we request personal data (for example your name, postal or e-mail address) on our website, e.g. on a contact form or when you log in to or register for restricted spaces, you provide this information voluntarily (consent pursuant to Art. 1 (1) a) of the EU General Data Protection Regulation (GDPR). We use this information for our own business purposes (such as sending you the requested materials/information).
Should you have questions of any kind, you have the opportunity to contact us using the contact form made available on the website. The information we designate as mandatory is required to ensure your enquiry is assigned to and answered by the correct person. Other information is provided voluntarily. Data processing for the purpose of making contact with us is performed in accordance with Art. 6 Clause 1 p. 1 (a) of the German General Data Protection Regulation (GDPR) based on your voluntarily granted consent.
The personal data collected by us for use of the contact form are deleted after your enquiry has been dealt with and after the expiry of the obligatory periods of retention in order to comply with tax and business legislation.
After granting your consent – for example for the purpose of receiving a newsletter or other information of interest from our company – you can revoke the consent granted to us with future effect. You can do so at any time and with-out giving the reason. You can use the above-mentioned contact form or another method within the newsletter to do this.
As part of the following procedures, we collect data on the website:
- Registration Newsletter
- Use of the contact form
- Use of the maschine forms
- Registration and use of the customer service portal myPFLITSCH (including CADENAS component library)
- Submitting inquiries about the product search
- Request Catalog
- Use of the amortization calculator
In addition, we also receive personal information via the following procedures:
- Telephone contact
- Inquiries by e-mail
- Applications by e-mail
- Postal contact
- Postal applications
- Contact by fax
- Inquiries via online portals (the privacy and usage regulations of the respective portals apply)
- Registration via our event platform Guestoo
- Making contact through trade fairs, events, training courses and specialist events (for example, handing out business cards); please refer to our document "Duty to inform under Art. 13 & 14 GDPR")
Information on data processing in accordance with Articles 13 and 14 DSGVO:
We are always keen to offer you webinars and other events on interesting topics for which you can register. If you make use of this offer, we will process your personal data, i.e. your contact details and information on which webinars you participated in and when, in connection with the use of our webinar offer for the performance of the contract pursuant to Art. 6 (1) lit. b DSGVO as well as for further contact for promotional purposes and, in the case of other events, on the basis of your consent as specified in Art. 6 (1) lit. a DSGVO. Without this data, participation in the webinars is not possible.
In some cases, external service providers may access your data within the scope of order processing pursuant to Article 28 DSGVO. In this case, the service providers act in accordance with instructions, which has been ensured by corresponding contracts. For the administration of our webinars, trainings and events we use Guestoo of Code Piraten GmbH, Am Ruhmbach 44, 45149 Essen, Germany.
Your data will be kept for as long as necessary for the above-mentioned purposes. If you object to the data processing, the data will be deleted – unless otherwise required by law. Information about your rights as a data subject and the contact details of data protection officers can be found further down in this data protection declaration.
By becoming a member of the customer service portal myPFLITSCH, you can submit enquiries directly to us through PFLITSCH Product Search. In the course of dealing with these enquiries, your personal data are also sent to us and recorded or we refer to the information already stored in myPFLITSCH. This information is necessary to allow your enquiry to be correctly assigned and processed.
In the case of enquiries from abroad, the information is sent to the relevant adviser in the PFLITSCH Export Department and, where appropriate, to our sales partner for the relevant country. This is done in order to be able to offer you the best possible Service.
The content of all your enquiries is finally stored in the personal area of myPFLITSCH, where you can display them at any time.
Every time the website is accessed, logs are created and processed for statistical purposes. However, the anonymity of the individual users is preserved in these logs:
- Referrer (the page with the link from which access was made to this website)
- Search term (in the case where a search engine is the referrer)
- IP address is analysed to determine the country of origin and the provider
- Browser, operating system, installed plug-ins and screen resolution
- Time spent on the pages
The data identified above are processed on the basis of our legitimate interest in accordance with Art. 6 Clause 1 p. 1 (f) of the German General Data Protection Regulation (GDPR) for the following purposes:
- Ensuring a smooth connection to the website,
- Ensuring the convenient use of our website,
- Analysis of system security and stability, as well as
- for further administrative purposes
We reserve the right to check this data retrospectively if we become aware of any specific indications of illegal use. The data is immediately deleted when it is no longer required, but no later than after six months.
This website uses Google Analytics, a web analytics service provided by Google LLC (“Google”), provided you have consented to this pursuant to Art. 6 (1) a) GDPR. Google Analytics uses “cookies”, text files that are stored on your computer and enable an analysis of your use of the website. The information about your use of this website (including your shortened IP address) created by the cookies is transmitted to a Google server in the USA and stored there for 2 years. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google will also pass this information if necessary to third parties, e.g. US authorities, provided that this is legally required and insofar as the third parties process this information on behalf of Google.
If you have consented to the use of analytics and tracking cookies and wish to subsequently revoke your consent, you can do this at any time using the process outlined under “Cookie Declaration” above. Alternatively, you can install a plug-in in your browser. This can be done through the following link, which takes you to the Google page: http://tools.google.com/dlpage/gaoptout?hl=de [external site].
In order to provide a technically flawless online offer, we use the Smartlook analysis software from Smartsupp.com s.r.o., Millay Horakove 13, 602 00 Brno, Czech Republic.
This software records anonymised mouse movements and interactions on the page. Your personal data will not be transferred and no record will be assigned to any user. If personal data of you or a third party is displayed on the Website, Smartlook will automatically fade it out and does not record it at any time.
If you do not agree with the recording, you can deactivate it using the opt-out switch under Smartlook Opt-Out (smartlook.com/opt-out).
Your data will not be transferred to third parties for commercial or non-commercial purposes without your explicit consent. We pass on your personal data to third parties only if this is legally permitted [e.g. on the basis of Article 6 of the GDPR] and/or legally required. In some cases, we use service providers for the statutory data order processing; the website is hosted by "DATA-Systems GmbH" (Gleiwitzer Str. 9, 58454 Witten) and maintained by the agent "PSV" (Martinshardt 5, 57074 Siegen). As part of the PFLITSCH portal, the Cadenas component library is available for downloading CAD data. To process your request, your e-mail address will be forwarded to Cadenas (CADENAS GmbH, Berliner Allee 28 b + c, 86153 Augsburg). We use the software solution Talention from TFI GmbH (Talention - TFI GmbH, Lise-Meitner-Straße 5-9, 42119 Wuppertal) for our application Management. Full responsibility for the processing of data remains with us.
We also operate profiles on third-party social networks with the aim of communicating with their users or publishing information there. We explicitly point out that in some cases users’ data will be processed outside the European Union. This may result in risks (e.g. enforcement of rights). Furthermore, user data is usually processed within social networks for market research and advertising purposes. For example, usage profiles can be created based on the usage behavior and resulting interests of the users. We do not have access to this; we do not process the data for these purposes. For more details, please refer to the privacy policies of the respective social networks:
We provide embedded YouTube videos on our website for marketing purposes. The data controller is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA, a Google company. Only when you click on a YouTube video and thereby give YouTube your consent to the processing of your personal data pursuant to Art. 6 (1) a) GDPR, is a connection established from your device to YouTube's servers on the client side and the video is downloaded. In the process, YouTube processes, among other things, your IP address and which page you have visited. This happens regardless of whether you have a YouTube user account or not. If you are logged into your YouTube account, you also enable YouTube to assign your surfing behaviour directly to your personal profile. YouTube may transfer the processed information to third parties, e.g. US authorities, if this is required by law or if third parties process this data on behalf of YouTube.
To make travelling easier, we offer you the use of Google Maps to display maps and receive travel directions. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. These pages will be identified to you accordingly.
By using this service, you agree to the collection, processing and use by Google of the data collected and the data you have entered. The Google Maps terms of service can be found at http://www.google.com/intl/de_de/help/terms_maps.html [external site].
The contents of these pages were created with the greatest care. However, we cannot give any warranty for the correctness, completeness and currentness of the content. We, as the service provider, are responsible under general law for our own content on this website.
Liability for links (content of external providers)
Cross-references ("links") to content provided by other providers must be differentiated from our own content. We have no influence on the content of linked sites, the responsibility for which always rests with the respective provider or operator.
We hereby inform you that, in accordance with Article 15 ff. of the GDPR and under the conditions defined therein, you have the right to information about your personal data, as well as to rectify or delete or restrict the processing of your data, and you furthermore have a right to object to the processing and transfer of data. You also have the right, under Article 77 of the GDPR, to lodge a complaint with a data protection regulatory authority if you believe that the processing of your personal data violated the GDPR. If the processing is based on Article 6 Para. 1 (a) of the GDPR or Article 9 Para. 2 (a) of the GDPR (consent), you also have the right to revoke your consent at any time without affecting the legality of the processing that took place up to the time your consent was revoked.
Right to information, Art. 15 GDPR
You have the right to request information about whether and to what extent your personal data will be processed (in particular the processing purpose, recipient of the data, duration of storage etc.).
Right to rectification of data, Art. 16 GDPR
You have the right to request correction of your stored data if it is incorrect or incomplete. This includes the right for your data to be completed/corrected through supplementary statements or communications.
Right to deletion of data, Art. 17 GDPR
You have the right to request the deletion of your personal data. This is possible, for example, if the data is no longer required for the purposes for which it was collected or if the data is to be deleted due to legal obligations. In individual cases, however, this right may be excluded.
Right to restriction of processing, Art. 18 GDPR
You have the right to restrict the processing of your personal data. This is possible, for example, if your data is incorrectly recorded or if the data processing is unlawful. If the processing is restricted, the data may be processed only in narrowly defined cases.
Right to data transferability, Art. 20 GDPR
You have the right to demand that the data concerning you be returned to you or to a person appointed by you in a standard electronic, machine-readable data format, if you have provided this data yourself.
Right to object, Art. 21 GDPR
You have the right, for reasons arising from your particular situation, to object to the processing of personal data concerning you at any time with future effect, provided that the processing of the data serves to protect legitimate interests (see Article 6 Para. 1 e), f) of the GDPR). If you object, it will be verified whether the legal requirements for the processing of your data are in place and, if they are not in place, no further processing of your data will be undertaken.
Right to complain to the regulatory authorities, Art. 77 GDPR
You have the right to contact the competent regulatory authority of the European Union or the member states at any time in the event of possible violations of data protection regulations.
If you have any questions regarding the processing of your personal data, you can directly contact our data protection officer, who will also be available with his team to handle requests for information, questions or complaints.
Contact details for the data protection officer
UIMC DR. VOSSBEIN GmbH & Co KG
Dr. Jörn Voßbein, external Data Protection Officer
Otto-Hausmann-Ring 113, 42115 Wuppertal
Phone: +49 202 9467726-200